Shipping policy
Shipping Policy
Reliable & Transparent Delivery Throughout Canada
At Fyra Vibe, we are committed to providing you with a smooth, reliable, and transparent delivery experience. We continuously strive to get your curated fashion collections delivered safely and as quickly as possible to your doorstep.
Our Shipping & Fulfillment Model
To offer today's most fashion-forward designs at the best possible prices, we ship our products directly from our international fulfillment centers. This direct-to-consumer approach bypasses traditional retail markups, allowing us to deliver exceptional value directly to our Canadian customers.
Delivery & Transit Timeframes
Our standard order cycle is broken down into two essential phases: Handling Time and Transit Time. Please review our delivery schedule below:
| Fulfillment Stage | Details / Timeframe |
|---|---|
| Order Cut-off Time | 5:00 PM (EST) |
| Order Handling Time | 1–3 Business Days (Monday–Friday) |
| Transit & Shipping Time | 5–12 Business Days (Monday–Friday) |
| Total Estimated Delivery | 6–15 Business Days |
*Please Note: Orders placed on Friday after 5:00 PM (EST) or during the weekend will begin their processing phase on the following Monday morning.
Shipment Tracking
Once your order completes quality inspection and is dispatched from our fulfillment center, an automated shipping confirmation email will be sent to your registered address. This email will contain a unique tracking number and tracking link, allowing you to monitor your package's progress in real-time as it makes its way to Canada.
Customs, Duties, & Import Taxes
Because we ship directly from our international fulfillment centers, your package may occasionally be subject to standard customs processing by the Canada Border Services Agency (CBSA). Any applicable import duties, taxes, or clearance fees are determined by Canadian federal and provincial regulations and are the sole responsibility of the customer.
Correct Shipping Coordinates
It is the customer's responsibility to provide an accurate, complete, and reliable delivery address during checkout. Fyra Vibe is not liable or responsible for providing refunds or replacements for shipments that are lost, returned, or undeliverable due to incomplete or incorrect address coordinates provided at checkout.
Lost, Delayed, or Damaged Shipments
If your package arrives physically damaged or if your order has not arrived within 15 business days from checkout, please contact us immediately at info@fyravibe.com. We will launch an investigation with the carrier and secure a replacement shipment or process a full refund for you.
|
Corporate Address:
Fyra Vibe (Note: Administrative headquarters only. No physical returns can be accepted here.) |
Customer Support Channels:
Email: info@fyravibe.com |