Refund policy
Refund & Return Policy
Effective Date: July 15, 2026
At Fyra Vibe, we want you to be completely in love with your fashion choices. If you are not entirely satisfied with your purchase, we are here to make things right with a straightforward, transparent return and exchange process.
Policy Summary
| Category | Allowed? | Return Shipping Fee | Item Condition |
|---|---|---|---|
| Change of Mind / Fit Issues | Yes (Within 30 Days) | Customer Pays | Unworn, unwashed, original tags attached |
| Defective, Damaged or Wrong Item | Yes | Fyra Vibe Pays | Refund or Replacement |
| Restocking Fee | None | $0.00 | - |
Return Eligibility & Guidelines
To qualify for a refund, your returned items must meet the following criteria:
- Your return request must be submitted within 30 days of receiving your package.
- Items must be unworn, unwashed, free of any stains or odors (perfume, smoke, makeup, etc.), and in their original packaging with all tags intact.
- Due to hygienic reasons, certain products like swimwear, intimates, bodysuit styles, and earrings are final sale and cannot be returned unless they arrive damaged.
How to Process Your Return
- Contact Customer Service: Email us at info@fyravibe.com with your order number, the list of items you wish to return, and the reason for your request.
- Receive Return Instructions: Once approved, our support team will provide you with the correct return shipping address.
- Ship Your Package: Pack the garments securely. We strongly recommend using a shipping service with a trackable tracking number, as we cannot issue refunds for returned items that are lost or damaged during transit.
Damaged, Defective, or Incorrect Deliveries
We take extra care to inspect our apparel before fulfillment. However, if your order arrives damaged, defective, or incorrect, please reach out to us at info@fyravibe.com within 48 hours of delivery. Include clear photographs of the product's defect or error. We will arrange a free replacement shipment or issue a full refund immediately, covering any return expenses.
Refund Processing & Timeline
Once your return is delivered to our designated facility and inspected, we will notify you via email of the approval or rejection of your refund. Approved refunds are processed automatically back to your original payment method within 5–7 business days. Please note that credit card companies and banks can take an additional 3–5 business days to post the transaction to your statement.
Important Return Notice:
Please do not send your return package to the corporate administrative address listed below. Our headquarters in Quebec is not equipped to process physical product returns. All unauthorized returns sent to this address will be rejected and cannot be refunded. Please always contact customer support at info@fyravibe.com first.
|
Corporate Headquarters:
Fyra Vibe |
Customer Support Channels:
Email: info@fyravibe.com |